Mafatlal Industries Ltd Uniform operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a seamless shopping experience (the “Services”). The Website is custom-built using Laravel, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process:

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources:

We may collect personal information from the following sources:

• Directly from you, when you create an account, place an order, communicate with us, or otherwise provide information
• Automatically, through cookies and similar technologies when you use the Website
• From service providers who help us operate the Website, process payments, deliver orders, or provide technical support
• From third-party partners, where permitted by law

How We Use Your Personal Information:

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Provide, tailor, and improve the Services. We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences and items of interest, send account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a customized shopping experience, such as recommending products based on your purchases. This may also include using your personal information to further tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying online advertisements for products or services on the Services or other websites. This may include advertisements based on items you have previously purchased or added to your cart, as well as other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity. We also use this information to protect public safety and secure our Services. If you register an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password, or other access details with anyone else.
• Communicating with You. We use your personal information to provide customer support, respond to your inquiries, deliver effective services, and maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable laws and respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

• With service providers and vendors who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud hosting, order fulfillment, and shipping.
• With business and marketing partners to provide marketing services and display advertisements, where permitted by applicable law. Our marketing partners will use your information in accordance with their own privacy policies. Depending on where you reside, you may have the right to opt out of targeted advertising.
• When you direct, request, or otherwise consent to the disclosure of your information to third parties, such as for shipping products or through your use of social media features or login integrations.
• With our affiliates or entities within our corporate group.
• In connection with a business transaction, such as a merger, acquisition, restructuring, or bankruptcy, or to comply with applicable legal obligations (including responding to subpoenas, court orders, or similar legal requests), to enforce our terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Technology Platform & Hosting

The Services are custom-developed and hosted on secure servers. We may use third-party service providers for website hosting, payment processing, analytics, and operational support. These providers process personal information only as necessary to perform services on our behalf and in accordance with applicable data protection laws.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of information found on such sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may be viewable by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as expressly disclosed on the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you are a parent or guardian and believe that a child has provided us with personal information, you may contact us using the contact details set out below to request deletion of such information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

The retention period for personal information depends on various factors, including whether the information is required to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases, we may decline your request as permitted by law.

• Right to Access / Know: You may have the right to request access to the personal information we hold about you.
• Right to Delete: You may have the right to request deletion of personal information we maintain about you.
• Right to Correct: You may have the right to request correction of inaccurate personal information.
• Right to Data Portability: You may have the right to receive a copy of your personal information and request its transfer to a third party, subject to applicable exceptions.
• Managing Communication Preferences: You may opt out of receiving promotional emails at any time by using the unsubscribe option provided in such emails. Even if you opt out, we may still send non-promotional communications related to your account or orders.

You may exercise these rights where indicated on the Services or by contacting us using the details provided below.

We will not discriminate against you for exercising your rights. We may verify your identity before processing your request, as permitted or required by applicable law. Where allowed, you may appoint an authorized agent to act on your behalf, subject to verification of authorization and identity. We will respond to valid requests within the timeframes required by applicable law.

Complaints

If you have concerns or complaints regarding how we process your personal information, please contact us using the details provided below. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, or processed outside the country in which you reside. Where required, we rely on appropriate safeguards, such as standard contractual clauses or equivalent legal mechanisms, to protect your personal information during international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page along with a revised “Last Updated” date, as required by law.

Contact Information:

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at digital@mafatlals.com.